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We send our products Australia wide via Australia Post. All orders are processed within 1 - 2 working days after payment has been cleared. Because we are a small business we do not refund or replace lost items so we strongly recommend you use insurance which covers you up to $100 and can be selected in checkout. All our products have a lot of love, time & effort put into them and therefore we send packaged in a cardboard box for protection so that it arrives to you in the condition that it left us.