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Terms & Conditions

Pricing

Prices are as marked in $AUD and include 10% GST. Postage and handling is additional and will be added accordingly at checkout. Prices are subject to change without notice and are dependent on fluctuations in the pricing of supplier stocks. We make every effort to keep prices as low as possible to stay competitive.

Out of Stock Items

Our collections are all handmade and unique. Most items are one off in their collection or series due to the seasonal changes in paper stocks and supplies. Once a particular item has been purchased it is automatically deleted from the store. You can search our gallery for past collections and styles and if there is something you would like recreated please contacts us via our contact form. Please note that exact replicas are note possible but we will do everything we can to closely match the design.

Payment Options

We accept Paypal as a recognised and secure way for you to pay using your credit card or transferring funds. We also have the option of bank transfer to make your payment. Items will be shipped once payment has been cleared and funds have been transferred into our account. Bank details are on the order which is emailed to you once you have submitted your order through checkout. Please use your invoice number as reference so we can confirm your payment.

 

 

 Shipping / Delivery

We send our products Australia wide via Australia Post. All orders are processed within 1 - 2 working days after payment has been cleared. Because we are a small business we do not refund or replace lost items so we strongly recommend you use insurance which covers you up to $100 and can be selected in checkout. All our products have a lot of love, time & effort put into them and therefore we send packaged in a cardboard box for protection so that it arrives to you in the condition that it left us. Please read Delivery Information for more.

 

 

Refund Policy

Refunds are not accepted unless we have made an error and sent you the wrong item. In this case we can offer you a refund, exchange or credit. It is for this reason that we strongly recommend that postage insurance is taken out which will cover you up to $100 for damage or loss of item.

 

Privacy Policy

In order to purchase items from our website you need to register with us.

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully. We collect information about you for 3 reasons:

  1. to process your order,
  2. to provide you with the best possible service and
  3. to send you a newsletter from time to time which will have new products and specials.

We will not e-mail you in the future unless you have given us your consent or you have submitted your address to our free email newsletters.

The type of information we will collect about you includes:

  • - your name
  • - address
  • - phone number
  • - email address

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by logging into our web shop and clicking on the "Edit your account information" or "Modify your address book entries" link. If you find any inaccuracies please feel free to correct them. Also use this method if you change your email address or any other details that may have changed.

The personal information which we hold will be held securely in accordance with our internal security policy and the Australian Privacy Act.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

 

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